Runcall Ticketing


Contact manager and customizable multichannel

Perfect tool for contact management: customer service and help desk service.

 

Efficient and flexible multichannel contact manager (phone, SMS, e-mail, Fax)

  • Product designed to optimize management time and increase productivity at every touch, with a significant cost reduction and profitability.
  • Lets keep in a single application, customer management and contact all the different channels and in different languages.
  • The RunDesk allows integration with SAP, AS-400 and client applications.
  • It adapts to the needs and characteristics of the service and the company.
  • Facilitates quick search of information.
  • Data collection of high added value for the company, avoiding duplication.
  • It helps to give the company a better image in customer service, as it avoids re-explain the problem to change partner.
  • All these efforts are always accessible to any authorized user, anywhere, and using web interfac

Benefits

  • Reducing overall costs of the service
  • Increased productivity
  • Greater Efficiency
  • Improved quality of service
  • Getting information from high-value customers and market
  • Improving the brand image
  • Reduction of errors

Key Features

  • Easy implementation for use in web and not require any installation on client systems, ie, non-intrusive.
  • Connectivity and interactivity multichannel and multi-departmental, manages any type of contact with the client and any end to end event.
  • Flexible, with different modes of access and interaction (User, Supervision, Client Area).
  • Adaptable / scalable to current / future service growth

Functionalities

  • Recognition of customers via phone, fax and e-mail
  • Depending on the phone, the agent opens the tab for each service
  • Call records / contacts received
  • Outstanding Event Management
  • Automatically Escalation of customer calls
  • Cataloging calls
  • CTI Integration
  • Control of first call resolution
  • Alarm response time
  • Customers RunDesk                    

Clientes RunDesk

                               

 

Bank:

 BANCO SABADELL   
  Climatización: FERROLI–COINTRA, MITSUBISHI, NOVARTIS
  Consumer electronics: GROUPE SEB, SHARP, HITACHI
  Healthcare: ABBOTT, CIBA VISION, INDO
  Electrical: ABB
  Security: CHECKPOINT
  Utilities: FLUIDRA (emisión)

 

Services that use

  • Order to Cash
  • HELP DESK
  • INCIDENT MANAGEMENT
  • CUSTOMER SERVICE
  • CAMPAIGN ISSUE