Contact manager and customizable multichannel
Perfect tool for contact management: customer service and help desk service.
Efficient and flexible multichannel contact manager (phone, SMS, e-mail, Fax)
- Product designed to optimize management time and increase productivity at every touch, with a significant cost reduction and profitability.
- Lets keep in a single application, customer management and contact all the different channels and in different languages.
- The RunDesk allows integration with SAP, AS-400 and client applications.
- It adapts to the needs and characteristics of the service and the company.
- Facilitates quick search of information.
- Data collection of high added value for the company, avoiding duplication.
- It helps to give the company a better image in customer service, as it avoids re-explain the problem to change partner.
- All these efforts are always accessible to any authorized user, anywhere, and using web interfac
- Reducing overall costs of the service
- Increased productivity
- Greater Efficiency
- Improved quality of service
- Getting information from high-value customers and market
- Improving the brand image
- Reduction of errors
- Easy implementation for use in web and not require any installation on client systems, ie, non-intrusive.
- Connectivity and interactivity multichannel and multi-departmental, manages any type of contact with the client and any end to end event.
- Flexible, with different modes of access and interaction (User, Supervision, Client Area).
- Adaptable / scalable to current / future service growth
- Recognition of customers via phone, fax and e-mail
- Depending on the phone, the agent opens the tab for each service
- Call records / contacts received
- Outstanding Event Management
- Automatically Escalation of customer calls
- Cataloging calls
- CTI Integration
- Control of first call resolution
- Alarm response time
- Customers RunDesk
|Climatización:||FERROLI–COINTRA, MITSUBISHI, NOVARTIS|
|Consumer electronics:||GROUPE SEB, SHARP, HITACHI|
|Healthcare:||ABBOTT, CIBA VISION, INDO|
Services that use
- Order to Cash
- HELP DESK
- INCIDENT MANAGEMENT
- CUSTOMER SERVICE
- CAMPAIGN ISSUE